Repairs (Warranty and Non Warranty)

All watch winders come with a 1 year spare-part warranty. This warranty covers the electric motor and electronics (PCB, adaptor, motor gearbox).

If you find you have a problem with your watch winder,

  1. Send an email to sales@timetutelary.co.uk describing the problem and include pictures or videos if necessary. Attach your proof of purchase as well.
  2. If spare part replacement is required, we will send the spare part to your address along with instructions on how to replace it.
  3. If this does not rectify the issue, we may offer a replacement watch winder subject to availability.

For Out of Warranty Watch Winders

Follow points 1 and 2. If this does not rectify the issue, we may offer a replacement watch winder subject to availability and a repair / replacement fee.

 

In some cases parts may no longer be available and the watch winder is no longer in stock. In this case, please visit our website to see the latest range of Time Tutelary watch winders in stock.