Repairs (Warranty and Non Warranty)

All watch winders come with a 1 year spare-part warranty. This warranty covers the electric motor and electronics (PCB, adaptor, motor gearbox) only.

How to claim your warranty

  1. Send an email to sales@timetutelary.co.uk describing the problem and include pictures or videos if necessary. Attach your proof of purchase as well.
  2. We will diagnose the problem and if the problem does not involve replacing spare parts, we will walk you through on how to repair the problem.
  3. If spare part replacement is required, we will send the spare part to your address along with instructions on how to repair the problem.

The same applies for out of warranty items.

In some cases spare parts may no longer be available. In this case, please visit our website for the current range of Time Tutelary products in stock.